Shipping Policy

SHIPPING WITHIN INDIA

Currently, we are providing shipping inside India free of cost. It is committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Sundays and public holidays. To ensure that your order reaches you in good condition, in the shortest period, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via our trusted third-party courier agencies.

1. Timelines: As all our outfits are handcrafted, it takes us 15-20 working days from the date of order placement to dispatch domestic orders. There may be an extra 10-15 day delay in order dispatch due to volume orders during season time, festivals, and sometimes due to any unforeseen and avoidable circumstances such as political unrest, public curfews, containment zones, etc. In such cases, our team shall inform you about the delay via mail or call.
2. Receiving Order Guidelines: As we ship your orders via third-party shipment agencies, we want to ensure that the parcel reaches you intact and in good condition. Therefore, in case you receive a damaged, broken, or opened parcel, we request you to record a video and take images of the same and not accept the order. You can mail all the images and videos along with the order number so that we can use the same to resolve the issue for you at the earliest and settle claims with the shipment agency.
3. Process: Once you have placed an order on our website, our system puts your order into the process. Once the order is processed and your outfit(s) is out from the manufacturing unit, the ordered item(s) are passed through multi-level quality checks. Your item is packed securely and handed over to our trusted delivery partners. After the order is dispatched, a unique tracking identity number is sent to you on your registered email & mobile number via SMS. You can track the status of the order delivery on the courier partner’s official website using the tracking number.

Made on Order or Handcrafted Outfits – minimum 15-20 days business days.

International Shipping:

1. Worldwide shipping: Currently we are shipping only a limited number of countries(Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States ). You can check the shipping eligibility in your city/country at the time of the order checkout.
2. Charges: For orders from outside India, additional shipping fees are charged per kg and the total shipping charges depend on the weight of the total order parcel which is calculated at the time of checkout. orders under INR 25,000 (approx. USD 300) are charged INR 1600 per kg (approx. USD 20) and orders above INR 25,000 or up are shipped free.
3. Tax and duties: Please note that many countries charge varied import duties, customs charges, and taxes on shipped items. All such additional charges are to be directly borne by the customer upon delivery. The customs and duties can not be estimated by us before or after placing an order with us. Also, we can not assure you if the particular order needs to be paid or not, it’s not under our control. Hence, it is advisable to check your country’s tax policies before placing an order with us because, once the order is placed, we do not offer returns or cancellations for international orders. If the customer does not accept or does not pay any such customs charges for their international orders, under any circumstances, we shall not be liable for product exchanges/returns or payment refunds.
4. Timeline: As all our outfits are handcrafted, it takes us 20-25 working days from the date of order placement to dispatch domestic as well as international orders. There may be an extra 10-15 day delay in order dispatch due to volume orders during season time, festivals, and sometimes due to any unforeseen and avoidable circumstances such as political unrest, public curfews, containment zones, etc. In such cases, our team shall inform you about the delay via mail or call. If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
5. Process: Once you have placed an order on our website, our system puts your order into the process. Once the order is processed and your outfit(s) is out from the manufacturing unit, the ordered item(s) are passed through multi-level quality checks. Your item is packed securely and handed over to our trusted delivery partners. After the order is dispatched, a unique tracking identity number is sent to you on your registered email & mobile number via SMS. You can track the status of the order delivery on the courier partner’s official website using the tracking number.
6. Payment: For orders outside India, we only offer prepaid payment options and accept all major Mastercard, American Express, and Visa cards along with recognized payment gateways such as PayPal and Cashfree.